About this policy
This Privacy Policy explains how Creative Faith, operated by PT Manna Faith International, handles personal information when you visit creativefaith.co.id, contact us, or share information in connection with a potential or existing project.
It applies to the website and to enquiries that begin through channels linked from the website, including WhatsApp. A separate agreement may apply once a client engagement begins.
In short
We collect only what is reasonably useful to operate the website, respond to enquiries, understand project needs, and manage business relationships. We do not sell personal information.
What we may collect
The information we receive depends on how you interact with us.
Name, company, job title, phone number, email address, project context, brief, attachments, references, budget or timing information that you choose to share.
Messages and related information when you contact us through WhatsApp, email or another communication channel.
If analytics tools are enabled, technical information such as browser or device type, approximate location, pages viewed, referral source, date and time, and interaction events may be recorded.
Information needed to prepare proposals, scope work, administer projects, manage invoicing, maintain records, or continue an existing client or partner relationship.
Please do not send passwords, highly sensitive personal records, or information unrelated to the project unless we specifically ask for it through an appropriate channel.
How we use information
We may use personal information to:
- respond to enquiries and understand what you are trying to achieve;
- prepare scopes, proposals, estimates, meetings and project recommendations;
- deliver and manage agreed creative, communication, digital or related services;
- maintain client, supplier and partner relationships;
- operate, secure, troubleshoot and improve the website;
- measure website performance and understand which content is useful, where analytics has been enabled;
- meet accounting, administrative, contractual and legal obligations; and
- protect Creative Faith, our clients and others from misuse, fraud, security incidents or unlawful activity.
We use information only for purposes that are reasonably connected to the context in which it was provided, or as otherwise permitted or required by applicable law.
Project materials you share with us
Enquiries often include business information, presentations, references, creative materials or project files. We use those materials to evaluate and respond to your request, prepare work, or perform an agreed engagement.
Submitting a brief does not make it public.
Materials are not published by Creative Faith merely because they were sent to us. Public portfolio use, case-study use, or other external disclosure is handled separately according to the relevant client relationship, permissions, or agreement.
If a formal confidentiality obligation is required before detailed information is shared, you may ask us to discuss an NDA or other written confidentiality arrangement.
Cookies and analytics
The website may use cookies, local storage, analytics tags or similar technologies to support essential functionality and understand website performance.
Where analytics is enabled, those tools may collect technical or usage information. You can usually control non-essential cookies through your browser settings or any consent controls provided on the website.
Because the website may evolve, the specific tools used can change. If we introduce technology that materially changes how personal information is handled, this policy should be updated accordingly.
When information may be shared
We do not sell personal information. We may share limited information where reasonably necessary with:
- service providers that support hosting, analytics, communication, storage, security, administration or professional services;
- specialist collaborators, production partners or vendors involved in a project, where appropriate to the engagement;
- professional advisers such as accountants, auditors or legal advisers;
- authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety or security; or
- a successor entity in connection with a legitimate corporate restructuring, merger or transfer of business assets, subject to appropriate safeguards.
Third-party providers handle information under their own systems and, where applicable, their own privacy terms.
International services
Creative Faith is based in Jakarta, Indonesia and may work with clients, partners and technology providers across Southeast Asia or other jurisdictions. Some service providers may process or store information outside Indonesia.
Where cross-border processing occurs, we aim to use reasonable contractual, technical and organizational safeguards appropriate to the information and the service involved.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including project administration, relationship management, dispute handling, record keeping and legal or accounting obligations.
Retention periods vary. An unanswered enquiry may be kept for a shorter period than records relating to a completed commercial engagement.
How we protect information
We use reasonable administrative, organizational and technical measures to protect information against unauthorized access, loss, alteration or misuse.
No website, messaging platform or storage system can be guaranteed to be completely secure. If you believe information associated with Creative Faith has been exposed or misused, contact us promptly.
Access, correction and other requests
Subject to applicable law and the circumstances of the request, you may be able to ask us to access, correct, update, delete, restrict or otherwise address personal information we hold about you.
You may also ask questions about how your information is handled or withdraw a consent where processing is based on consent and withdrawal is legally available.
To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
External platforms and links
The website may link to WhatsApp, LinkedIn, Instagram, YouTube or other third-party services. Those services are operated independently and have their own privacy practices.
Creative Faith is not responsible for how an external platform processes information once you leave our website or use that platform directly.
Children’s privacy
Creative Faith’s website and services are intended for businesses and professional audiences. We do not knowingly design the website to collect personal information from children.
Changes to this policy
We may update this Privacy Policy as the website, our services, or legal requirements change. The latest version will be posted on this page with an updated effective date.
Questions about privacy
For privacy questions or requests, contact Creative Faith through WhatsApp at +62 816 4900 9888. If a different contact channel is more appropriate for your request, we will direct you accordingly.